Order Policy

All purchases made through our store are considered final. We do not offer exchanges, cancellations, or monetary reimbursements once an order has been placed and delivered.

We encourage customers to carefully review product details, specifications, and selections before completing a purchase to ensure satisfaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@velmoragems.com with clear photos and order details. Our team will review the issue and determine an appropriate resolution.

Non-Eligible Items

Certain categories, including personalized products, special orders, and personal care goods, are not eligible for any adjustments under any circumstances.

Processing Concerns

Once an order is confirmed, it cannot be modified or canceled. Please ensure all information, including shipping details, is accurate at the time of purchase.

Contact Us

For any questions or concerns regarding your order, feel free to reach out to us at support@velmoragems.com. Our support team will be happy to assist you.